GoAlert is an open-source offering that provides on-call scheduling, automated escalation, and notifications via SMS and voice to automatically engage the right person, the right way, and at the right time. These features allow people to promptly respond to any critical issue so that guest impact is prevented or minimized.
This guide is intended to introduce users to the most often used features in GoAlert. If you are a new team to GoAlert and need to setup a schedule for the first time and have any additional questions, feel free to reach out to us in the Gopher slack at https://gophers.slack.com/archives/CJQGZPYLV.
Logging into GoAlert is super simple. From any internet connected device, including mobile, just go to your instance of GoAlert’s main page and login with the providers your admin(s) have configured.
The first time you login to GoAlert, you’ll be prompted to enter your contact methods and notification rules. Both contact methods and notification rules must be set in order to successfully receive notification. You can update these settings at anytime by selecting your profile icon in the left navigation bar. On your profile page you can:
If your team is already using GoAlert, you’ll want to determine which services are important for you to keep an eye on. Ask someone on your team or look up a teammate’s profile in GoAlert to see what services they are associated with.
Next, go to the service page (yourgoalertdomain.com/services) and perform a search. Select the service and mark it as a favorite by selecting the star icon in the upper right of the service details page.
Favorite services will show up at the top of the services page but most importantly will filter the alerts page to only show alerts for your favorite services.
Two-way SMS is available for US based numbers. To respond to a single alert via SMS, simply reply to the message from GoAlert.
Government regulations in India do not allow for two way SMS.
Users can also respond to alerts via voice by selecting the appropriate number mentioned in the voice call when receiving an alert.
The web UI also has features for acknowledging/closing an alert.
Occasionally, out of the ordinary things happen and you’ll need to escalate an alert or acknowledge/close a flood of alerts. You can take those actions through the UI as described below:
On iOS and Android, you now have the option to set up an emergency bypass feature that forces notifications on SMS and voice calls. To set this up to work with GoAlert: