The setup wizard guides you through the setup process to create the appropriate service, escalation policy, schedule and rotation for your use case. We recommend everyone start out by using the wizard, which can be found from the left sidebar within the application.
The team name is used to name the artifacts created by the wizard. Please make sure to note what you populate in this field.
On the last page of the wizard, you’ll see a list of all the artifacts it will create for you. Make sure you select Finish on the last page of the wizard to create the artifacts. Now, let’s get familiar with the artifacts the wizard created.
First, lets look at the service by doing the following.
Near the top of the service details page, you’ll see your escalation policy. Go ahead and select the escalation policy name to open the escalation policies detail page. The wizard will create one step on the escalation policy page for you. You can create additional steps if you’d like.
On Step 1 of the escalation policy, you can drill down into additional artifacts created by the wizard. Likely you’ll see a schedule that you can select to open the schedule details page.
Additional information on what you can do with services, escalation policies, schedules, and rotations is included below, however, now you should have a better feel for what’s created and how to navigate in the application.